Privacy Policy
Last updated: 11 April 2026
Who We Are
Lutuno (“we”, “us”) is the data controller for personal data collected through this website (lutuno.com).
- Email: hello@lutuno.com
What Data We Collect
When you contact us or request a quote
- Name
- Phone number
- Email address
- Your enquiry details
When you place an order
- Name and contact details
- Delivery address
- Payment information (processed securely by our payment provider — we do not store card details)
Automatically collected
- IP address (for security)
- Cookie consent preferences
- Pages visited, time on site, and interactions (via Google Analytics, if you consent)
How We Use Your Data
| Purpose | Lawful Basis |
|---|---|
| Responding to enquiries and quotes | Legitimate interest (pre-contractual enquiry) |
| Processing sales and deliveries | Performance of a contract |
| Sending service-related communications | Performance of a contract |
| Website analytics (Google Analytics) | Consent |
Who We Share Data With
- Cloudflare — website hosting and security
- Google — website analytics (Google Analytics 4)
We do not sell your data to third parties.
International Transfers
Your data may be processed by Cloudflare and Google, which operate servers outside the UK. All providers maintain adequate safeguards in compliance with UK GDPR.
How Long We Keep Data
- Enquiries: Up to 24 months, then deleted
- Sales records: 6 years as required by HMRC
- Analytics data: Up to 14 months (configurable in GA4)
- Cookie consent: 13 months from date of consent
Your Rights
Under UK GDPR, you have the right to:
- Access — request a copy of your personal data
- Rectification — ask us to correct inaccurate data
- Erasure — ask us to delete your data
- Restriction — limit how we use your data
- Portability — request your data in a machine-readable format
- Objection — object to processing based on legitimate interests
Contact us at hello@lutuno.com to exercise these rights. We will respond within 30 days.
Complaints
You can complain to the ICO: ico.org.uk / 0303 123 1113
Changes
We may update this policy from time to time. Changes will be posted on this page.